Return Policy

We think you'll love the products you order from The Stillroom Botanicals. Each formulation has been tried and tested over and over again to make sure it's effective and meets our high standards. Having said that, we know that everyone's skin is different, and sometimes a product may not work for you. 

Our policy is that we want you to be happy, so please reach out at so we can help! We'd love to chat with you about your skin, and see if we can find a good routine/better option for you. If you are unsatisfied, and have received a refund approval via email you may return your products for store credit or a refund, within 30 days of the products being delivered by the carrier. 

We're a small, family run business so in all honesty, we'd prefer to exchange or offer store credit! We know that we have a product you'll love, so let's figure it out so you can join the growing community of people who love The Stillroom Botanicals!

If you want to discuss further, please email we'll get back to you within 24 hours.


Orders are typically processed within 1-3 business days. 

We ship via USPS 2-3 day priority mail. We offer a flat rate shipping charge of $6.95 in the US and free shipping on orders over $50. 

Canada shipping is now available! 

Shipping to Canada has a flat rate fee of $29.99, and you may be given other less expensive or express options during checkout based on the weight of your package. 

We've tried to figure out any additional fees that customs may charge and why.  This is unpredictable, and therefore additional duties, VAT and customs fees are the customer's responsibility and may be charged at delivery.

At this time, we ship to the United States and Canada.